Residential Manager

Looking for a meaningful, purpose-driven career? Friendship Community is a nonprofit cultivating the capabilities of Individuals with Intellectual Disability and Autism. Our faith-based disability services, including residential services, day programs, and life enrichment opportunities, help impact the World with Capabilities. Our Team Members provide exceptional care consistent with our values of Relationships, Integrity, Spirituality, and Excellence.

The Residential Manager is responsible for the operations of the home, per organizational policies and State Regulations, including the health and well-being of the Individuals in residence.

Residential Services:
1. Participate in the Individual Support Plan (ISP) process and meetings.
2. Implement, document and monitor Behavior Support Plans and tools in collaboration with Behavior Support Consultant(s).
3. Assure Individuals experience a variety of social, recreational, and religious events.
4. Facilitate collaboration between the Program Specialist and the DSP Team.
5. Oversee Individual’s finances in compliance with FC’s and State Regulations.
6. Monitor all appropriate Care Tracker functions for the Individual’s care.
7. Facilitate County monitoring visits.
8. Review and maintain the Individual’s personal property inventory records.
9. Submit monthly “out of facility” information to the Finance Department.
Medical Services:
1. Maintain Medication Administration Certification and administer medications.
2. Assure documentation of medical situations and appointments per regulations.
3. Maintain first aid kit supplies.
4. Maintain a supply of all required physician orders/approved medications.
5. Function as Practicum Observer for the home.
6. Maintain required medical records.
Food Services:
1. Oversee menu planning and food purchasing based upon each Individual’s needs and per regulations.
2. Include the Individuals in food preparation/ kitchen duties, table setting, etc. daily based upon ability and goals.
Housekeeping Services:
1. Maintain effective standards in compliance with regulations and for the appearance and cleanliness of the home.
2. Complete/delegate documentation of quarterly Safety Site Inspections.
Team Member Supervision/Responsibilities:
1. Manage, coach and communicate with DSPs to keep them informed regarding updates in collaboration with the Residential Coordinator.
2. Develop and maintain the monthly Team Member core schedule per staffing ratios.
3. Provide orientation for new Team Members regarding their varied job duties.
4. Document Team Member/DSP job performance, as appropriate, regarding work accomplishments and concerns or growth areas.
5. Facilitate monthly Team Meetings and summarize discussions in written minutes.
6. Discuss work performance concerns with the Residential Coordinator and involve Human Resources if any disciplinary action is warranted.
7. In collaboration with RC, hold TMs accountable for regulatory training requirements.
Other Services:
1. Report all incidents immediately to the Residential Coordinator or to On-Call.
2. Conduct or delegate and oversee documentation of monthly fire drills.
3. Serve on committees within Friendship Community, as requested.
4. Schedule FC routine automotive maintenance if unusual expenses are anticipated, they must be approved by the Associate Director of Facility Services.
5. Serve as the On-Call Contact Person on a rotating basis (cell phone provided).
6. Be knowledgeable regarding the Privacy Policy, and HIPAA/HITECH regulations.
7. Other duties as assigned.

Work Schedule: This is a full-time hourly position which is eligible for over-time pay (as approved). It is expected that the Residential Manager will work 8:00am - 4:30pm Monday - Friday, (40-hour work-week), with the flexibility to work non-scheduled hours to handle emergencies, appointments and other duties based upon staffing needs.

Education/Experience Requirements: Residential Managers are expected to have previous leadership experience and 1-2 years paid experience working with adults who have IDD/DD is preferred. The RM must possess the ability to be responsible, trustworthy, industrious, positive and facilitate Team efforts toward a common goal.

As a Full-Time Residential Manager, you will be eligible for the following benefits:

  • Medical Insurance: $40 bi-weekly medical benefits for individuals, $50 bi-weekly medical benefits for family. Eligible after 60-day waiting period.
  • Ancillary benefits (ex. dental, vision, etc.) provided through Lincoln Financial. Friendship Community provides a defined annual contribution that Full-Time Team Members can use towards ancillary benefits each year. The 2024 defined contribution is $150, which totals $5.77 per pay. Eligible after 60 day waiting period.
  • Paid Time Off: Accrues per pay period, can be used immediately.
  • Sick Time: Accrues per pay period, can be used immediately.
  • Retirement: Team member is able to contribute to 403(b) retirement plan after 30 days.
  • Holiday Pay (FT status): 7 paid holidays—New Year’s Day, Easter Sunday (or Good Friday for Team Members who do not normally work weekends), Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas.

Benefits Offered to all Team Members:

  • Wellness program
  • Everence Federal Credit Union
  • Everence Small Loan
  • Wellspan Employee Assistance Program (EAP)
  • Modern Eyes Membership
  • Discount at our Heart Gallery
  • Meals/Activities while on shift for DSPs
  • Olivia Cunningham Education Fund
  • Free myStrength app access

In order to be considered for a position here at Friendship Community, please apply using the following link:

Friendship Community is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, national or ethnic origin, color, religion, sex, sexual orientation, age, disability, citizenship or veterans' status.

Compensation: $18.00/hr

Please contact Michelle Scerbo at or call (717) 656-2466 Ext. 1138 for more information.

Friendship Community is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, national or ethnic origin, color, religion, sex, sexual orientation, age, disability, citizenship or veterans status.

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