Associate Director of Operations

As an associate director of operations, you support the organization’s work in developing new services, compliance and oversight of operational services.

The associate director of operations should have a bachelor’s degree related to human services and a minimum of three years’ experience in the supervision and management of human service programs.

A. Supports and oversees residential coordinators and assigned areas of oversight.
B. Develops new services and maintains ongoing services and supports in accordance with the organization’s strategic plan, consistent with the organization’s mission, vision, and values.
C. Collaborates among the leadership team and with various departments to promote cohesiveness and productivity in support of the organization’s mission, vision, and values to ensure quality service delivery.

This is a full time (40 hours per week), salaried position based in the organization’s corporate office. Although hours are generally between 8 a.m. and 4:30 p.m., Monday through Friday. There are occasions where needs must be addressed outside of these typical business hours. Associate director of operations must be flexible in adapting to the needs that may arise during non-business hours, while maintaining a healthy life balance.

As a full-time associate director of operations, you will be eligible for the below benefits at 60 days.
A. Medical insurance: $40 bi-weekly medical benefits for individuals, $50 bi-weekly medical benefits for family. Eligible after 60-day waiting period.
B. Ancillary benefits (ex. dental, vision, etc.) provided through Lincoln Financial. Friendship Community provides a defined annual contribution that full-time team members can use towards ancillary benefits each year. The 2024 defined contribution is $150, which totals $5.77 per pay. Eligible after 60 day waiting period.
C. Paid time off: Accrues per pay period, can be used immediately.
D. Sick time: Accrues per pay period, can be used immediately.
E. Retirement: Team member is able to contribute to 403(b) retirement plan after 30 days.
F. Holiday pay (full-time status): 7 paid holidays—New Year’s Day, Easter Sunday (or Good Friday for team members who do not normally work weekends), Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas

The benefits below are offered to all team members.
A. Wellness program
B. Everence Federal Credit Union
C. Everence Small Loan
D. WellSpan Employee Assistance Program (EAP)
E. Modern Eyes Membership
F. Discount at our heart gallery
G. Meals/Activities while on shift for DSPs
H. Olivia Cunningham Education Fund
I. Free myStrength app access

Friendship Community is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, national or ethnic origin, color, religion, sex, sexual orientation, age, disability, citizenship or veterans status.

Please contact Michelle Scerbo at or call (717) 656-2466 ext. 1138 for more information.

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