Team Support Professional II

The team support professional (TSP) II is responsible in assisting the residential manager with the health and well-being of all individuals within a home or homes. In addition, the TSP II, in conjunction with residential manager and residential coordinator, is responsible to assure that all daily operations of the home meet both Friendship Community policies and state regulations.

The TSP II is immediately accountable to the residential manager, followed by the residential coordinator, associate director of operations, director of operations and ultimately the CEO. Has authority over DSPs.

The TSP II must have 1-year experience working with IDD population in a residential setting and previous leadership experience is preferred. Strong communication and computer skills is required. The TSP II must have the ability to be responsible, trustworthy, cheerful, industrious, and able to work together as a team.

A. Demonstrates a respectful positive attitude that promotes service excellence to individuals, fellow team members, families and/or the general public.
A. Provide suggestions to the residential manager to improve systems and supports in the home.
B. Assist the residential manager in assuring individuals experience a variety of social, recreational and religious experiences.
C. Assist the residential manager with the implementation of direct support professionals' schedules; working open shifts; as appropriate.
D. Monitor Programs receipts, sign and return to the main office.
E. Conduct fire safety drills and complete necessary documentation.
F. Read daily case notes. Positive communication with day services and family members.
G. Provide leadership and training for DSP’s.
H. Assist residential manager/medical support professional with medical appointments, follow up documentation as needed.
Administrative Duties:
A. Filing.
B. Processing mail for the home.
C. Updating team phone list, maintenance requests when needed.
D. Updating communication book.
E. Monitor team member training hours.
F. Completing physical site/lift equipment checklist.
G. Completing occupancy data spreadsheet.
Other Services:
A. Report all incidents, including unusual incidents, promptly according to on-call procedures.
B. Handle emergencies, which may occur in the home and with the individuals, while on shift.

This position is an hourly, full-time position with the majority of hours designated for administrative and programming workload, 40 hours per week. The TSP II is expected to work at least 24 hours of direct care shifts per week. Other hours can be scheduled to handle emergencies, appointments and open shifts; as appropriate.

As a full-time team support professional II, you will be eligible for the below benefits at 60 days.
A. Medical insurance: $40 bi-weekly medical benefits for individuals, $50 bi-weekly medical benefits for family. Eligible after 60-day waiting period.
B. Ancillary benefits (ex. dental, vision, etc.) provided through Lincoln Financial. Friendship Community provides a defined annual contribution that full-time team members can use towards ancillary benefits each year. The 2024 defined contribution is $150, which totals $5.77 per pay. Eligible after 60 day waiting period.
C. Paid time off: Accrues per pay period, can be used immediately.
D. Sick time: Accrues per pay period, can be used immediately.
E. Retirement: Team member is able to contribute to 403(b) retirement plan after 30 days.
F. Holiday pay (full-time status): 7 paid holidays—New Year’s Day, Easter Sunday (or Good Friday for team members who do not normally work weekends), Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas

The benefits below are offered to all team members.
A. Wellness program
B. Everence Federal Credit Union
C. Everence Small Loan
D. WellSpan Employee Assistance Program (EAP)
E. Modern Eyes Membership
F. Discount at our heart gallery
G. Meals/Activities while on shift for DSPs
H. Olivia Cunningham Education Fund
I. Free myStrength app access

Friendship Community is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, national or ethnic origin, color, religion, sex, sexual orientation, age, disability, citizenship or veterans' status.

Please contact Michelle Scerbo at or call (717) 656-2466 ext. 1138 for more information.

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