Table of Contents

Abbreviation List

1. Organization

   • Governing Body
   • Chief Executive Officer
   • Line of Authority
   • Team Meetings
   • Policy and Procedures Manual

2. Quality

   • Quality Improvement
   • Review

3. Development

   • Background and Mission
   • Fundraising Activity Guidelines
   • Fundraising Activities by Friendship Community Team Members
     Soliciting and Receiving In-Kind Donations
   • Guidelines for Marketing Group Proposals
   • Flowers and Cards Policy
   • Terminology
   • Mailing List Policy
   • Mission Fit Projects & Exhibit/Event Policy
   • Gift Acceptance Policy
   • Social Media Policy
   • Volunteer Policies & Procedures

4. Individual Living

   • Visitation Policy
   • Individual Orientation
   • Personal Possessions
   • Personal Mail
   • Individual Clothing/Personal Items
   • Inventory of Individual’s Clothing and Personal Items
   • Individual Bedrooms: Furniture and Bedding
   • Use of Lifts and Transfers
   • Heating and Ventilation
   • Team Member-Individual Interactions
   • Sexuality Policy
   • Back Up Plan for ISP Delivery
   • Behavior Support Plan
   • Abuse and Neglect of Individuals
   • The Neglect of Care Dependent Persons Act
   • Grievance/Complaint Procedure for Guardians and Family Members
   • Individual Pet Policy
   • Support to Individuals who are Deaf

5. Individual Finances

   • Individual Financial Plans
   • Safeguarding Individual Funds
   • Impress System for Management of Individual’s Cash
   • Burial Accounts
   • Individuals Making Donations Within Friendship Community
   • Annual Asset Review

6. Incident Management

   • Policy and Procedures
   • Titles, Roles, and Responsibilities
   • Identification of Reportable Incidents
   • Sequence of Reporting
   • Incidents Requiring Investigation
   • Incident Reporting
   • Data and Information Analysis

7. Restrictive Procedures

   • Purpose
   • Definitions
   • Circumstances Where Restrictive Procedures Can Be Used
   • Approved Procedures and Techniques
   • Prohibited Procedures and Techniques
   • Interventions
   • Hierarchy of Interventions
   • Procedures for Restrictive Procedures
   • Procedures for Restraints
   • Procedures for Psychotropic Medications for a Mental Health Diagnosis (ICF-ID)
   • Approval Process for Restrictive Procedures
   • Composition of Human Rights Team
   • Procedure for New Restrictive Procedures
   • Procedure for Restrictive Procedures Committee Meetings
   • Monitoring Process for Restrictive Procedures
   • Training and Use of Restrictive Procedures
   • Maintaining Documents about Restrictive Procedure Usage
   • Sharing and Dissemination of Restrictive Plans

8. Admission and Release

   • Admission Requirements
   • Active Residential Vacancy Process in Existing Programs
   • Individuals Considering a New Residential Home
   • Transfer and Discharge
   • Individual Death/Autopsy

9. Personnel

   • Please see the Personnel Manual located on the Friendship Community website for the
     most current personnel policies and procedures. This section shall no longer be included
     within the Policy and Procedure Manual.

10. Health

    • Preventable Health Services
    • Food Storage
    • Team Member Health Training
    • Procedure for Transfer to a Hospital
    • Policy for Hospital Discharge of a Friendship Community Individual
    • Lifetime Medical History Summary
    • Substitute Health Care Decision Making

11. Individual Records

    • General Policies
    • Maintenance of Individual Records
    • Record Retention
    • Access to Records
    • Confidentiality of Records
    • Transfer of Confidential Information
    • Fraudulent Activity Suspicion

12. Emergency Procedures

    • Fire Evacuation Plans
    • Fire Safety Monitoring
    • Bomb Threat Procedure
    • Emergency Relocation
    • General Emergency Preparedness
    • Miscellaneous Safety Hazards
    • Hurricane Emergency: Alert/Warning
    • Hostage/Kidnap Situation
    • Prowler on Property
    • External Stress Examples

13. Technology Policy

    • Acceptable Usage
    • Security
    • Assignment of Technology
    • Email

14. Vehicle Safety Policy

    • Friendship Community Vehicles
    • Personal Vehicles
    • Friendship Community Vehicle Safety Policy
    • Driver Safety Rules
    • Defensive Driving Rules
    • What to Do in Case of an Accident
    • Breakdowns
    • General Care and Safety

15. Training Policy

    • Orientation Information
    • Medication Administration
    • Diabetes Training
    • CPR, AED, First Aid and BLS

Friendship Community is a faith-based nonprofit Organization cultivating capabilities of Individuals with Intellectual Disability and Autism since 1972.
The teachings of Christ serve as the foundation for our philosophy of care as well as our personal lifestyles!

Friendship Community is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race,
national or ethnic origin, color, religion, sex, sexual orientation, age, disability, citizenship or veterans status.